START OF YOUR TENANCY
How to Pay Rent
We offer several payment methods for payment of your rent, but our preferred method and the fee-free option is to pay using direct deposit (internet banking transfer) to our trust account. We also offer the Macquarie DEFT payment system (fees apply). The DEFT system offers customer initiated direct debit, phone payment, internet recurring and future payment using credit card or direct debit, Bpay, or by a registered card at Australia Post. Upon having your application approved you will be provided with your Macquarie DEFT card and unique code, and this will be used for your payment within 24 hours to secure the property. Once payment is cleared, we will stop marketing the property, and this initial payment from you will be receipted as bond.
Entry Condition Report
At your handover appointment you will receive the keys to your property, your new tenant pack, and your Entry Condition Report. It is important that you take the time to go through the property and complete your side of the report in case your property manager missed something when completing it. You are obliged to return the property in the condition that was recorded on the Entry Condition Report, minus fair wear and tear. Once you complete the report you need to return it to your property manager within three (3) business days.
Connection of Services
Moving is a stressful time, and it can be difficult and time consuming to organise the connection of all the services required for your new home. Stacey Lee Realty has tried to minimise this stress for you by utilising the connection services of MoveMeIn. If you complete the form with your tenancy application and confirm you wish to use their services, we send your information to MoveMeIn and they will call you and act on your behalf for connection of all services you request – all at no charge to you.
If you would like us to arrange connection of your services please call or email us here.
DURING YOUR TENANCY
We are contractually obliged to inspect your property 3 or 4 times per year, so we schedule these according to property location (not to incoming and outgoing tenants) so this inspection date may be close to you moving in or out, but we need to inspect due to our contract with the Owner.
What are we doing?
This is a visual inspection from ceiling to floor of every room inside your property, and externally we inspect the grounds of your property and will check common areas of units and your garage if we have access. We are looking for maintenance or damage that requires repairs. We use an ipad to prepare our report and we take photos – there is a clause in your tenancy agreement that gives us permission to take photos at our routine inspections and these are given to the owner and not used for any marketing purposes.
We do respect that this is your home and we do not intend to pass judgement on how people are living – we are only checking what may cause damage to the property and what needs to be done to maintain the property.
What do you need to do?
Access: we love it when tenants are home for the inspection so we can see you, but if you are unable to be home we use our office keys. If you have an alarm system or gated entry please let us know if the code has been changed.
Pets: if you have an approved pet please ensure they are secure and safe for our inspection. Cats sometimes try to run outside when we are coming in! Dogs sometimes get stressed about strangers coming in so please ensure they are restrained or removed from the property to ensure we have safe and easy access to all areas. Snakes/birds/mice/rats/ any other approved pets keep them in their cages please (especially the snake!). Maintenance to report to us: if you won’t be home please fill in the checklist we email you and leave it on the kitchen bench so we can check these items while onsite. You can also email to report maintenance, submit a repair request on our site, or call us on 33992966.
Read our advice – we will leave an advice form on the kitchen bench when we finish our inspection. This may have items you need to action.
As you move in and during your tenancy, you may come across items that require repair. We ask that all such requests for maintenance are in writing for us to have this on file and submit to the owner. Please use the link below to submit your request.
Complaints Resolution Procedure
We hope through following Best Practice methods and ensuring open communication with our tenants that there will be no problems, however if you feel there is a problem that is not being addressed we have outlined our process below. We want to ensure you understand your satisfaction is important to us and we will always endeavour to do the best for you and our owners.
ENDING YOUR TENANCY
Prior to the end of your fixed term agreement, you will either be contacted with a lease renewal offer or issued a notice to leave. Alternatively, if your situation changes and you need to break your tenancy you will need to issue your property manager with the RTA Form 13 Notice of Intention to Leave, and you may be responsible for a break lease fee (usually one week’s rent plus GST), and you are also obliged to continue paying rent until a new tenant is secured for the property. Under these circumstances we will do our best to find a new tenant as quickly as possible, and appreciate your cooperation when we are showing through prospective tenants. Upon vacating you will need to return your property in the condition it was recorded in on your Entry Condition Report, and complete an Exit Condition Report. You will need to make an appointment for handover of keys and any remotes, and your exit condition report with your property manager. Please find useful forms attached below.